Frequently asked questions

The AI-powered dashboard for care teams. We turn your clinical and lifestyle data — lab PDFs, biomarkers, wearables, and questionnaires — into personalized, evidence-based longevity plans. Automatically.

Your AI co-pilot, embedded across the platform. Florence reads and extracts highlights from any health report PDF in under a minute. She's a clinical-grade LLM grounded in 10,000+ clinically validated studies (continuously updated) and 1.6 million EHRs spanning decades of patient data. She adapts to your preferred ranges, units, and lab providers.

A personalized, client-ready longevity report, fully customizable. It can be a quick one-page comparison between two visits, or a 100+ page in-depth read covering every biomarker, every risk, every intervention. You choose what goes in. Generated with one click in under 10 seconds, fully branded, exported as a polished PDF.

Care teams in longevity, functional, integrative, regenerative, and concierge medicine — from solo practitioners through enterprise clinic groups. Trusted by WELL Health, Inliv, Xone Precision Medicine, PearlMD, PrimaryMD, Maccabi, Clalit, and others.

Care teams are drowning in fragmented data. Lab PDFs in one place, wearables in another, questionnaires in a third. Doctors spend hours reading reports instead of caring for patients. Longevity AI consolidates everything into one dashboard, surfaces what matters, and turns it into a plan the patient can actually follow.

Longevity AI has three plans, designed to fit each clinic's and health system's needs. Learn more on our pricing page at longevity-ai.com/pricing.

Yes — 14 days, full access. You won't be charged during the trial.

A card is captured at sign-up to keep your account ready when the trial converts, but you are not charged during the 14-day trial period.

One user — clinician or admin.

Yes for enterprise rollouts (multi-clinic, multi-country, distribution partners). Contact us to discuss annual prepay or volume-based pricing.

Immediately, and no. Start the 14-day free trial and you can upload patient data on day one. The platform is self-serve and designed for clinicians — intuitive tooltips, video tutorials, and a step-by-step onboarding flow walk you through everything. No IT department required.

Yes. Every customer gets Customer Success support, regardless of plan. Self-serve resources (video tutorials, in-app tooltips) cover the basics, and our team is on hand for anything more involved — white-label setup, EMR integration, team training.

Request a demo at longevity-ai.com/demo.

It's the medical professional's co-pilot. Upload any lab PDF, track biomarkers, deliver personalized health plans — all in one place. The all-in-one overview page gives you everything you need to take the right course of action in under a minute.

Florence extracts data from 100+ lab report formats. Drag and drop the PDF or file, Florence parses it, and the biomarkers populate into the patient's profile automatically. Reference ranges and units adapt to your preferences.

Yes. The Book About You generates with one click and exports in under 10 seconds. Choose a quick one-page comparison or up to a 100+ page deep dive, depending on what your patient needs.

The platform generates risk predictions using the latest peer-reviewed research and the patient's personalized health data. The risk view enables early diagnosis and intervention for major age-related diseases, and surfaces the lifestyle changes that will have the greatest impact on the patient.

Yes. Real-time biomarker data and trends are built in. The dashboard shows changes over time and provides intelligent comparisons between the individual patient and similar population cohorts, alongside scientifically proven lifestyle interventions.

Yes. Plans are customizable, branded, and exportable. Florence proposes recommendations based on the patient's profile; you and the patient adjust together. The final plan flows through to the patient's app.

Yes. After each visit, share a holistic health report with the patient through the member app.

Yes. A Member Portal and App is included on every plan. It extends your care beyond the clinic and gives you visibility into your members' lifestyles between visits.

View lab and exam results instantly with their care team. Track lifestyle metrics between visits. Receive evidence-based longevity plans. Sync wearable data into the clinic's care view. The result is hyper-personalized care informed by what the member is actually doing day-to-day.

Members can sync data from major wearables — steps, sleep, heart rate, and other lifestyle metrics — directly into the care team's view. Our supported-device list is continuously expanding; learn more at longevity-ai.com/integrations.

Yes. Reports generated by the clinician in the dashboard appear in the member app. Members can view, save, and share. They can also view their other health reports and labs directly in the app.

Yes, on Growth and Enterprise. Growth includes deep white-labeling — your logo, your colors, your branding throughout the dashboard, app, and reports. Enterprise unlocks an even deeper level of customization. Starter customers run on the standard Longevity AI branding.

Lifestyle metrics flow back into the dashboard, so the care team sees how the patient is actually living between visits. That data sharpens Florence's recommendations and gives you real evidence to discuss at the next consult, instead of relying on the patient's self-report.

Under a minute, regardless of length or format.

10,000+ clinically validated studies (continuously updated) and 1.6 million EHRs spanning decades of patient data. The longitudinal dataset comes from research partnerships with two of the world's largest integrated health networks.

Yes, over time. Florence adapts to your preferred biomarker ranges, units, and lab providers, and her recommendations reflect the way your clinic practices, not generic defaults. Your data is never used to train our base model and is never used to train any other clinic's experience. What's yours stays yours.

No. Florence is a co-pilot. She surfaces risks, drafts plans, and summarizes data, but the licensed clinician reviews and signs off on every recommendation that reaches the patient. Clinical accountability stays with you.

Florence is purpose-built for clinical data — healthcare-grade security, HIPAA compliance, citations to clinically validated studies, and adaptation to your clinic's specific ranges and protocols.

Drag and drop. Upload any lab PDF or other file and Florence parses it automatically. The system handles 100+ lab report formats. If you use an EMR, we offer bi-directional integration with major systems so data flows both ways without manual lift — contact us to confirm support for yours.

Yes. Wearable sync flows through the Member Portal and App into the dashboard's care view. Included on every plan.

It scales by plan. Starter runs on standard Longevity AI branding. Growth includes deep white-labeling — your logo, your colors, your branding across the dashboard, app, and reports. Enterprise goes deeper still, with Customized Platform Features and Advanced Data Mapping built around your specific operations.

The standard questionnaire stays in place to keep Florence's predictions accurate, but you can add your own questions on top of it to align with your existing intake forms.

Yes. Branded Book About You PDFs are part of the platform. Full white-labeling of the Member Portal and App (your logo, your colors) is included on Growth, with deeper customization on Enterprise.

Yes. HIPAA compliant on every plan, with all required security measures.

Data is encrypted in transit and at rest. Built on a privacy-first architecture: the core system works with de-identified data, and identifying details are stored separately with limited internal access.

We host in the AWS region appropriate to your patient population, and data never leaves that region. US clinics: AWS in the US. Canadian clinics: AWS in Canada. UAE and other regions: configured per-deployment based on local requirements.

Yes. The platform is GDPR-ready, alongside HIPAA compliance.

No. Patient data is used only to support care for that clinic's patients. It is never sold or shared with unrelated third parties, and is never used to train models for any other clinic or external party.